General Information We may request a credit card to reserve an appointment time. Please note we do have a 24 hour cancellation policy. Please arrive a minimum of 15 minutes prior to your appointment time. Times quoted for treatments are approximate and the maximum. Children over the age of 12 are welcome in the spa if they have a scheduled appointment. Please plan to turn pagers and cell phones off during treatments. Food, wine and flowers can be arranged to accompany any treatment. Gift certificates are available.